Product Lister and Customer Service Specialist - Plane Reclaimers
ecube is proud to be the world’s leading aircraft end-of-life services provider. Trusted to deliver services of the highest quality, with exceptional customer responsiveness. ecube has developed expertise covering the entire aviation circular economy, ranging from aircraft and engine parking and storage to inventory management and third-party logistics. Even supporting components that are no longer airworthy through upcycling.
Plane Reclaimers, part of the ecube group, focus on repurposing and suppling avid aviation fans all over the globe with surplus raw and revamped material.
Purpose of role
This position is part of our Plane Reclaimers team and will require you to oversee inventory, organise and maintain existing stock and log new items for sale on the company website. You will also be responsible for engaging with customer enquiries via platforms such as, Freshdesk, HubSpot, Instagram and Facebook. Responding in a professional and timely manner. This role offers great opportunities for progression within the company, with potential for new challenges and responsibility. Employees will be assessed for their competency as they develop in the position – either at the interim and annual review points or an additional review can be arranged with the agreement o their manager. Success in this role can enable the candidate to move to new positions within ecube such as Customer Management, Planning, Upcycling and Logistics.
To support the sale of products to our customers by accurately entering and maintaining critical data, such as part listings of aircraft materials and upcycled items onto our website database
Respond to customer enquiries from various platforms: Freshdesk, HubSpot, Instagram, Facebook, in a timely manner, converting potential leads into sales
To carefully handle each component and take clear photographs to upload on the database
Learning to identify potential material for upcycling projects
Liaising with the media and marketing team to promote product listings
Ensure all necessary materials are well stocked within store area each day to optimise efficiency and productivity
Respond to customer enquiries/complaints professionally, escalating any concerns to your line manager
Organise stock using SKU numbers, to optimise efficiency for the shipping team
Effective communication with team members and other departments
To manage own workload to meet department deadlines and KPIs
Understand and apply the site Safety, Environmental Policy, Safety Management System, and relevant legal Safety & Environmental requirements and take reasonable care for their own safety and that of other people
Be involved with and support any continuous improvement projects within the department
Any other duties associated with, or different from those specified above at the request of the Senior Management, or to meet the needs of the business
Proficient with computers
Experience with online sales an advantage
High attention to detail and care
Strong data inputting skills
Enthusiastic with a professional ‘can do’ attitude
Good communication skills
Excellent organisational skills
Displays integrity and trust with others and within their role
Ability to work well under pressure and deliver results
Shows respect and care in protecting the environment to support ecube’s environmental strategy
St Athan, Vale of Glamorgan
Hours of work
Working hours - 38 hour per week
Salary and Benefits
£22,950 per annum, 25 days annual leave per annum, plus Bank Holidays, company pension scheme, annual bonus, free on-site parking & company gym
For further information about the recruitment process, please get in touch.
Visit our jobs page to learn more about a career at ecube.