IT Support Engineer

Summary

The IT Support Engineer plays a critical role in maintaining the technological backbone of the organisation. They are responsible for ensuring that all IT systems run smoothly, troubleshooting issues, and providing support to end-users. The role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities.

Main responsibilities

Help Desk Support: Managing help desk tickets, providing prompt responses to user queries, and ensuring issues are resolved efficiently.
Training: Educating users on how to effectively use IT systems and tools, including security best practices.
Troubleshooting: Diagnosing and resolving hardware, software, and network issues faced by users.
Maintenance: Performing regular updates and maintenance tasks to ensure systems are up-to-date and secure.
Installation: Setting up new hardware and software systems, ensuring they are configured correctly for the organization's needs.
Network Administration: Monitoring and maintaining network systems, ensuring optimal performance and connectivity.
Data Management: Managing data backups, ensuring data integrity, and implementing disaster recovery plans.
Security: Implementing security measures to protect systems from cyber threats and unauthorized access.
Oversee the operation and maintenance of the company's IT systems across all sites (UK, Spain and US);
Liaising with external IT contractors and suppliers.
Collaborate with colleagues across the business and other stakeholders to understand their technology needs and ensure that IT solutions meet those needs.

Key attributes

Communication: Ability to communicate technical information clearly and concisely to non-technical users.
Problem-Solving: Strong analytical skills to identify and resolve technical issues efficiently.
Customer Service: A patient and supportive approach to assisting users with their IT needs.
Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Teamwork: Can work alone or as part of a team.

Skills/experience

Hardware Knowledge: Understanding of computer hardware components and their functions.
Software Proficiency: Familiarity with various operating systems, software applications, and troubleshooting tools.
Networking: Knowledge of network protocols, configuration, and troubleshooting network issues.
Learning & Development: Desire to learn and develop new skills
Experience with Help Desk Software: Familiarity with ticketing systems and remote support tools.
Knowledge and experience of Microsoft Azure Cloud and Microsoft 365 applications are a requirement.
Knowledge and experience of Salesforce is desirable but not essential.

Location, Working Hours
& Benefits

St Athan HQ, South Wales
Full Time

Apply now

To apply please send your CV to Ellen Barnett via email to [email protected]. Please include 'Application for IT Support Engineer' in the email subject.

IT Support Engineer

Summary

Main responsibilities

Key attributes

Skills/experience

Location, Working Hours
& Benefits

Apply now

Time to delve a little deeper

Let's talk

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IT Support Engineer

Summary

Main responsibilities

Key attributes

Skills/experience

Location, Working Hours& Benefits

Apply now

Time to delve a little deeper

Let's talk

Your browser is out-of-date!

Location, Working Hours
& Benefits