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IT Support Engineer

St Athan, Wales

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Summary

The IT Support Engineer plays a critical role in maintaining the technological backbone of the organisation. They are responsible for ensuring that all IT systems run smoothly, troubleshooting issues, and providing support to end-users. The role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities.


Main responsibilities

  • Help Desk Support: Managing help desk tickets, providing prompt responses to user queries, and ensuring issues are resolved efficiently.
  • Training: Educating users on how to effectively use IT systems and tools, including security best practices.
  • Troubleshooting: Diagnosing and resolving hardware, software, and network issues faced by users.
  • Maintenance: Performing regular updates and maintenance tasks to ensure systems are up-to-date and secure.
  • Installation: Setting up new hardware and software systems, ensuring they are configured correctly for the organization's needs.
  • Network Administration: Monitoring and maintaining network systems, ensuring optimal performance and connectivity.
  • Data Management: Managing data backups, ensuring data integrity, and implementing disaster recovery plans.
  • Security: Implementing security measures to protect systems from cyber threats and unauthorized access.
  • Oversee the operation and maintenance of the company's IT systems across all sites (UK, Spain and US);
  • Liaising with external IT contractors and suppliers.
  • Collaborate with colleagues across the business and other stakeholders to understand their technology needs and ensure that IT solutions meet those needs.

Key attributes

  • Communication: Ability to communicate technical information clearly and concisely to non-technical users.
  • Problem-Solving: Strong analytical skills to identify and resolve technical issues efficiently.
  • Customer Service: A patient and supportive approach to assisting users with their IT needs.
  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • Teamwork: Can work alone or as part of a team.

Skills/experience

  • Hardware Knowledge: Understanding of computer hardware components and their functions.
  • Software Proficiency: Familiarity with various operating systems, software applications, and troubleshooting tools.
  • Networking: Knowledge of network protocols, configuration, and troubleshooting network issues.
  • Learning & Development: Desire to learn and develop new skills
  • Experience with Help Desk Software: Familiarity with ticketing systems and remote support tools.
  • Knowledge and experience of Microsoft Azure Cloud and Microsoft 365 applications are a requirement.
  • Knowledge and experience of Salesforce is desirable but not essential.

Location, Working Hours
& Benefits

  • St Athan HQ, South Wales
  • Full Time

Apply now

To apply please send your CV to Ellen Barnett via email to [email protected]. Please include 'Application for IT Support Engineer' in the email subject.

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